Return and Refund Policy

Last updated: July 24, 2026

ClothesPackBox offers a 30-day return window for eligible items. The return window begins on the date the order is delivered.

Return Eligibility

Returned items must be unused, unworn, unwashed, undamaged, and include the original packaging and product components when possible. Items showing wear, washing, alteration, customer-caused damage, missing parts, or no return authorization are not eligible for a refund.

How to Start a Return

Email help@clothespackbox.com within 30 days of delivery. Include the order number, item name, return reason, and clear photographs when an item arrived damaged, defective, or incorrect. We will reply with the applicable return instructions and authorized return address.

Return Address

Do not return an item to the registered business address or the address printed on the parcel unless our support team specifically authorizes that address. Returns are routed to the appropriate handling facility according to the customer's country, the item, and the reason for return. Items sent without authorization or to the wrong address can be delayed or rejected.

Customer-Reason Returns

For size, fit, color preference, duplicate order, or change-of-mind returns, the customer is responsible for return shipping and any customs or carrier charges. No restocking fee is charged for an approved eligible return.

Damaged, Defective, or Incorrect Items

Report a damaged, defective, or incorrect item within 7 days of delivery and provide clear photographs. After verification, ClothesPackBox will provide the appropriate replacement, return, or refund instructions and cover the approved resolution cost when the issue resulted from our fulfillment error or damage before delivery.

Refunds

After an approved return is received and inspected, the eligible refund is issued to the original payment method within 7-15 business days. Original shipping charges, customs duties, import taxes, brokerage fees, currency-conversion charges, and customer-paid return shipping are not refundable unless the return resulted from our confirmed error or applicable law requires otherwise. Banks and payment providers can require additional time to post the refund.

Exchanges

Exchanges depend on current stock and destination availability. When an exchange is unavailable, we will process an eligible refund after the approved return is received and inspected.

Local Consumer Rights

This policy does not remove mandatory rights available under the consumer laws that apply in the customer's country or region.

Business and Contact Information

Store Name: ClothesPackBox

Legal Company Name: Dongguan Qianghuangfengxing Trading Co., Ltd.

Business Address: No. 2, Gangwan Second Lane, Humen Town, Dongguan City, Guangdong Province, 523899

Customer Support Email: help@clothespackbox.com

Business Hours: Monday-Friday, 9:00 AM-6:00 PM