Return and Refund Policy

Last updated: June 20, 2026

ClothesPackBox offers a 30-day return window for eligible items. The return window starts from the date your order is delivered.

Return Eligibility

To qualify for a return, items must be unused, unworn, unwashed, undamaged, and returned with original packaging when possible. Items returned with signs of wear, washing, damage after delivery, missing parts, or without return approval may be refused.

Customer-Reason Returns

If the item is not damaged or incorrect but you want to return it because of size, fit, color preference, duplicate order, or change of mind, contact us within 30 days of delivery. Approved customer-reason returns must meet the return eligibility rules above. The customer is responsible for return shipping costs for customer-reason returns.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, email help@clothespackbox.com with your order number and clear photos within 7 days of delivery. If the issue is confirmed as our fulfillment error or carrier damage before delivery, we will provide the next resolution steps.

How to Start a Return

Email help@clothespackbox.com within 30 days of delivery. Include your order number, item name, reason for return, and clear photos if the item arrived damaged or incorrect.

Return Instructions and Return Address

Do not send items back before receiving return instructions. The return address and next steps will be provided after your return request is reviewed. The return address may differ from the registered business address depending on the return handling location.

Return Shipping Cost and Fees

No restocking fee is charged for approved returns. Customers are responsible for return shipping costs for customer-reason returns. ClothesPackBox is responsible for the approved resolution cost when the item is confirmed to be incorrect, defective, or damaged on arrival.

Refunds

After an approved return is received and inspected, eligible refunds are issued to the original payment method within 7-15 days. Your bank or payment provider may need additional time to post the refund to your account.

Exchanges

Exchange availability depends on stock. If an exchange is not available, an eligible refund may be issued after the return is approved and received.

Business Information

Store Name: ClothesPackBox

Customer Support Email: help@clothespackbox.com

Business Hours:
Monday-Friday, 9:00 AM-6:00 PM