Shipping Policy

Last updated: July 24, 2026

ClothesPackBox serves customers internationally. The countries and regions currently supported are those for which an active shipping method appears after a complete delivery address is entered at checkout. If checkout does not offer a shipping method for an address, we cannot accept an order for that destination at that time.

Shipping Destinations

Delivery coverage can change as carrier service, customs access, local restrictions, and fulfillment capacity change. Checkout is the authoritative source for destination availability, shipping service, shipping charge, and the estimated delivery information available before payment.

Processing and Delivery Estimates

The estimated total delivery time for most supported destinations is 7-15 business days after payment is completed. This estimate includes order processing and carrier transit. Business days are Monday through Friday and exclude public holidays at the fulfillment location and destination.

The estimate is not a guaranteed delivery date. Customs inspection, carrier disruption, severe weather, peak-season volume, incomplete addresses, remote-area service, and other events outside our control can extend delivery time. Any more specific estimate shown at checkout or in the shipment confirmation applies to that order.

Shipping Charges

Available shipping services and charges are calculated for the destination and displayed at checkout before payment. A free-shipping promotion applies only when checkout shows a zero shipping charge and the order meets all displayed conditions. We do not apply an unpublished shipping charge after an order is paid.

Taxes, Customs Duties, and Import Charges

Taxes collected by the store, when applicable, are displayed at checkout. International shipments can also be subject to customs duties, import taxes, brokerage fees, or local handling charges imposed by the destination country or carrier. Unless checkout expressly states that these charges are included, the recipient is responsible for paying them directly to the relevant authority or carrier. These charges are not shipping fees collected by ClothesPackBox.

Order Processing and Address Changes

Orders begin processing after payment confirmation. To request an address correction or cancellation, email help@clothespackbox.com immediately. We will apply the change if the order has not entered fulfillment. Once fulfillment or shipment has begun, an address change or cancellation cannot be guaranteed.

Tracking

When a tracked service is used, the shipment confirmation includes the tracking details. Carrier scans can take several business days to appear. Contact help@clothespackbox.com with your order number if tracking has not updated for an extended period.

Incorrect Address, Refused Delivery, and Unclaimed Parcels

Customers must provide a complete and accurate delivery address. Additional shipping, redirection, return, customs, or reshipment costs caused by an incorrect address, refused delivery, unpaid import charges, or an unclaimed parcel are the customer's responsibility unless the problem resulted from our error.

Business and Contact Information

Store Name: ClothesPackBox

Legal Company Name: Dongguan Qianghuangfengxing Trading Co., Ltd.

Business Address: No. 2, Gangwan Second Lane, Humen Town, Dongguan City, Guangdong Province, 523899

Customer Support Email: help@clothespackbox.com

Business Hours: Monday-Friday, 9:00 AM-6:00 PM